Shipping Policy

Columbia Controls Inc. Reserves the right to cancel Orders if any shipping information cannot be verified. We will contact customers to confirm shipping information if there is any issues with address, location or shipping method.

Shipping is Freight On Board: Our Location, Burnaby, British Columbia, Canada. Any charges due to customs / clearance is the responsibility of the customer 

COURIERS

All prices, transit estimates and options are calculated by couriers listed at checkout. We will aim to ship the order as soon as possible with customer's requests, speed and accuracy in mind. 

If there are any issues or discrepancies with the calculations, we will make contact with the customer to confirm new options. 

We can ship Collect Accounts with UPS, FedEX, Purolator and more. Please contact us to discuss options and make arrangements, once we have a collect account number we will enable a collect-account shipping option at checkout (some minor charges may still apply). 

TRANSIT TIMES

When placing an order online, customers must select a shipping method. Transit times are estimated and we always make every effort to fulfill the lead time that is selected. Available Transit times within North America generally range from 1-3 day estimates to 2-3 weeks. Transit estimates will be displayed at checkout. 

Air shipments are often not offered at checkout for many products and many locations, but may be able to be fulfilled. If you desire a faster shipping method than those offered at checkout then contact us for more details and options. 

Delivery estimates depend on the Courier. Columbia Controls Inc. will not accept responsibility for delays caused by Courier policies.  

If a product information states that additional time for shipping is needed, then customers are encouraged to contact us to receive an estimate on delivery time. We will also make contact to confirm estimated delivery after order is placed.  

PRICES

All prices are calculated by the couriers. To discuss more options contact us to discuss other shipping methods. Taxes are charged on shipping rates when applicable.  

SHIPPING INTERNATIONALLY. 

We currently do not have an open shipping policy for shipping outside Canada. 

RETURN SHIPPING

Please see our Returns Policy.